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Common Troubleshooting Guides
Quick solutions to the most common configuration and usage questions.
APK Installation Blocked by Android
Modern Android devices require granting your browser permission to install apps. Open your browser settings or tap 'Settings' on the prompt, then toggle 'Allow from this source'. SplitMonX requires Android 6.0 (API Level 23) or higher.
Offline Expenses Not Syncing to Other Members
When cellular connection is restored, ensure SplitMonX is brought to the foreground. The connectivity listener will process the persistent FIFO mutation queue automatically within 3–5 seconds.
Receipt OCR Missed the Total Amount
Ensure the receipt is well-lit and laid flat. Our on-device Latin ML Kit looks for clear 'TOTAL', 'AMOUNT', or 'BALANCE DUE' text. You can always edit or manually override any detected field directly in the review sheet.
Accidental Account Deletion Request
SplitMonX provides an unconditional 30-day grace period. Simply sign back in to the app using your original login credentials within 30 days to immediately cancel deletion and restore your account.